At MJ, Your Questions Are Answered By Live People Who Can Help.
We believe it shouldn’t be too much to ask of any company to answer their phone or return a call promptly.
It is our commitment to make ourselves available to our customers as often as possible by answering the phone when you call. We know it is not a perfect world but we do really concentrate a focus on solid communication here at MJ. To us, great Customer Service is being available to our customers when they need us, and being able to solve their problems in a timely manner. That means if a problem exists, at any time, we have a phone that is answered by a live person during business hours. If you need to contact us please call 763-785-8851. This will make sure that you are connected to a decision maker who can quickly help solve a problem. Storm damage can be very upsetting and scary so please make sure you leave us a detailed message and contact information and we will return the call promptly.
Finally, to show you how much confidence we have in our ability to provide you with world class service, we provide all of our customers with our unique MJ “Customer Satisfaction Guarantee” that states in writing, “If you are not completely satisfied with the service we provided, just call and if we cannot come out right away that day we will as soon as the very next day be back out to address the issue and make it right.”
In today’s business climate its hard to sell service if you do not have the chance to make good on your claims. At MJ we are doers, we leave empty promises to the other guys we hope you don’t get stuck doing business with.